Client capture.

Aussie Friends of Treehorn

encouraging adults to think sensitively, to care for kids, to make wise choices….with their hearts in gear, their pens active and their votes available.

Client Capture

We are all familiar with the term “Client Capture’ when applied to organisational behaviour. You will recall that remarkably perceptive quadrant constructed by Richard Carlson that portrayed the differences in administrative style required for those of us operating in hard-wired ‘domesticated’ societies as compared to those in hard-wired ‘wild’ societies. We were different from each other with different system and role operations because of the nature of our clients. The design was quickly modified for those of us who worked in various kinds of educational administration……primary schooling, secondary schooling, TAFE, College, University management. Each section was sufficiently different to have its own unique ways of doing things.

The design helped us to come to grips with the nature of our task and cope with its vicissitudes.

Such studies of administrative behaviour were over-looked by the Managerialists of the eighties. For them, ‘client capture’ meant the gathering by managerial, ‘Harvard-type’graduates and the big-time power people of mostly school principals’ leaders in groups and indoctrinating them with the new ‘force’. Coralled by this New Mafia [Hired, appointed or elected body more engrossed in dollars and power than in the education of children- Horwitz] the important school-based targets were easy-meat when it came to believing in Klein and how to bark and saliva together. They believed that a playschool in South Birdsville could be run in the same manner as a Chinese mega-city in Outer Mongolia. When things get tough: downsize. When a job needs to be done, don’t trust your own: outsource. When you need a leader, look for one with a university degree, especially a doctorate. A doctor is a superhuman and can do anything. ‘Experience’ can be outsourced or researched…..or ignored.

I’d like to add, at this point…..A very proud moment for the officers of the Queensland Primary School Division in the 1987, was when the Division told their Director-General that, based on their collective school experience, they would not indulge in the managerial deceit and skulduggery that was being organised around the state at the time, that was aimed at down-playing the importance of schooling as a departmental operation. When your cause is true, you can say “No.”

Organisations that have a close connection with governments – health, education – in the supply of care for a nation’s citizens must always act warily, but honourably. Governments frequently make outrageous decisions, some unpalatable to the professionals within the organisation. Governments usually insist that they have complete control of such services and in totalitarian, fascist type countries they tend to force the providers to do as they are told to provide it. [The introduction of Kleinism to Australia is a prime example.] Not so in democratic places where it is known that the services are superior because there is a climate of shared good-will and trust in the provision of services. When the government pretends that it knows better than the professionals in the field, especially when intrusive elements are forced by influential politicians and corporate barons into government operations, there is unproductive conflict.

THAT’S WHERE AUSTRALIA STANDS AT PRESENT. THERE IS UNPRODUCTIVE CONFLICT OF A KIND NOT PREVIOUSLY KNOWN. THE IMPOSITION OF KLEINISM {Fear-based schooling and testing} ON TOP OF CONFUSED MANAGERIALISM, HAS HAD SAD AND DANGEROUS IMPLICATIONS FOR OUR FUTURE. BULLYING OF PERSONNEL AND ABUSE OF CHILDREN HAVE BECOME STANDARD PRACTICE.

The client capture of almost all professionally well-known organisations, using the Eichmann/Pavlov method of control in Australia in 2008-9, especially of Principals’ associations and so-called Learned Societies [ACEL & ACE] was completed early in the Murdoch take-over program and each has remained faithful to the cause of Klein, Murdoch, Pearson and Gillard ever since. Subject Associations, those who know what is happening in the classrooms, such as the Australian Literacy Educators Association, peopled by down-to-earth teachers strongly oppose NAPLAN. Their cause is honourable, indisputable, just and honest, but they lack sufficient influence. Only dumbed-down political clout now controls the Australian school curriculum.

An expected outcome of all this NAPLAN nonsense has been the ‘playing out’ of certain laws of human behaviour with remarkable validity……..

Campbells Law leads the pack: “The more any quantitative social indicator is used for social decision-making, the more subject it will be to corruption pressures and the more apt it will be to distort and corrupt the social processes it is intended to monitor.” How true. Professional corruption is rife…every single teacher is affected…..unworthy of a place like Australia.

Stockholm syndrome, or capture-bonding, is “a psychological phenomenon in which hostages express empathy and sympathy and have positive feelings toward their captors, sometimes to the point of defending and identifying with the captors.” The support of NAPLAN by Principals’ Associations and so-called professional groups is testimony to this cruel outcome. The ‘job’ on them in 2008-9 was brilliant.

The Milgram Experiment showed that “people will, when prevailed upon, perform acts that would, normally, offend their conscience.”

Creeping Eichmannism : “Doing what one is ordered to do because one is ordered to do it; involving suspension of professional, educative and moral beliefs.” Australia school principals were the first to claim, “We did as we were told.”..

ALL OF THESE ARE SIGNIFICANT IN AUSTRALIAN SCHOOLS.

All of these laws are firmly in place on our shores, [as is Mrs. Murphy’s Law : “Murphy was an optimist”.].….working together to collect unreliable scores and marks using NAPLAN Tests that are known to be inherently faulty and useless…..and cruel…..and for the sake of the greedy rich.

It’s a neo-liberal mess. Time for some liberal thinking.

A mark or score, by the way, is an inadequate report of an inaccurate judgement by a biased and variable judge, of the extent to which an undefined level of mastery of unknown proportions of an inadequate amount of material has been completed. [J.Settledge].

________________________________________
Phil Cullen 41 Cominan Avenue Banora Point Australia 2486
cphilcullen@bigpond.com
http://primaryschooling.net/        http://qldprimaryprincipals.wordpress.com/
07 5524 6443       0407865999
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